Returns & Warranty Information



At Magnet & Steel USA, Inc., we pride ourselves in making excellent quality products.  If, during your product’s lifetime, it does not function as it should due to a manufacturing defect, we will replace your product free of charge. Hassle and worry free!  This is for US and Canada only.

What is covered by the Magnet & Steel USA, Inc. Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased through authorized Magnet & Steel USA, Inc. dealers.

What is not covered by the Magnet & Steel USA, Inc. Warranty?                    All products are warrantied against manufacturing defects when purchased through an authorized dealer. If your Magnet & Steel USA, Inc. product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement.

Products damaged while being used in an unintended way are not covered by the lifetime warranty.

How does the Magnet & Steel USA, Inc. Warranty work?
Send us an email to including pictures showing the defect and we’ll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge. US and Canada only.

Customer Service
If you are experiencing any problems or have any questions about your Magnet & Steel USA, Inc. Product, our Customer Service Department is here to help. Please feel free to email us at